1. Acceptance of Terms
These Terms and Conditions ("Terms") govern access to and use of MasonBee's unified social API and any related dashboards, documentation, SDKs, or websites (together, the "Service"), operated at masonbee.dev ("we," "us," or "our"). By creating an account, requesting an API key, or otherwise accessing the Service, you ("you," "Customer," or "Developer") agree to be bound by these Terms. If you are agreeing on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
2. Description of the Service
The Service provides a single, unified API that allows Customer to connect to, read from, and/or write to multiple third-party social media platforms (each a "Connected Platform") through one integration. The specific Connected Platforms supported, available endpoints, and rate limits may change over time and are described in our developer documentation at masonbee.dev/developer.
3. Eligibility and Accounts
- You must be at least 18 years old and capable of forming a binding contract to use the Service.
- You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity that occurs under them.
- You must provide accurate registration information and keep it up to date.
- You must notify us promptly at security@masonbee.dev if you suspect any unauthorized use of your account or API key.
4. License to Use the API
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the API solely to integrate the Service into your own application(s) or internal systems. You may not:
- Sublicense, resell, or rent access to the API to a third party as a standalone product without our prior written consent;
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits;
- Circumvent rate limits, authentication mechanisms, or usage quotas;
- Use the Service to build a product that is directly competitive with the Service itself;
- Remove or obscure any proprietary notices in the Service or documentation.
5. Third-Party Social Platforms
Because the Service connects to Connected Platforms operated by independent companies (for example, Meta, X/Twitter, LinkedIn, TikTok, YouTube, and others), the following additional terms apply:
- Your use of any Connected Platform through the Service is also governed by that platform's own developer terms, policies, and rate limits, which you are solely responsible for reviewing and complying with.
- Connected Platforms may change, restrict, suspend, or discontinue their APIs at any time, without notice to us. We are not liable for any resulting disruption, data loss, or loss of functionality in the Service.
- We may add or remove Connected Platforms, or modify how a given Connected Platform is supported, at our discretion.
- You will not use the Service to violate any Connected Platform's terms of service, including with respect to data retention limits, prohibited automation, spam, or unauthorized data scraping.
6. Data, End Users, and Privacy
Where the Service handles data belonging to your own end users (e.g., their social accounts, posts, messages, or profile information obtained via a Connected Platform), the following applies:
- You are responsible for obtaining any consents required from your end users before connecting their social accounts through the Service, and for providing them with an adequate privacy notice.
- We act as a data processor / service provider with respect to end-user data passed through the API, and will handle it as described in our Privacy Policy and any applicable Data Processing Addendum.
- You must not use data obtained through the Service in a way that violates applicable data protection law (including GDPR or CCPA/CPRA, where relevant) or the terms of the originating Connected Platform.
- Our own collection and use of your account data is described in our Privacy Policy, which is incorporated into these Terms by reference.
7. Fees, Plans, and Billing
- Certain tiers of the Service require payment of fees as described at masonbee.dev/pricing. Fees are billed in advance on a monthly basis unless stated otherwise.
- Except as required by law, fees are non-refundable.
- We may change our pricing with at least 30 days' notice; continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
- Usage exceeding your plan's included quota may be billed as overage or may be throttled, as described in your plan.
8. Acceptable Use
You agree not to use the Service to:
- Transmit spam, malware, or unlawful, defamatory, or infringing content;
- Harvest or scrape data beyond what is permitted by a Connected Platform's own terms;
- Engage in coordinated inauthentic behavior, bot activity, or platform manipulation on any Connected Platform;
- Violate the intellectual property, privacy, or other rights of any third party;
- Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
We may investigate and take appropriate action, including suspending access, for any use we reasonably believe violates this section.
9. Intellectual Property
We retain all right, title, and interest in and to the Service, including our software, documentation, trademarks, and logos. These Terms do not grant you any rights to our intellectual property except the limited license described in Section 4. You retain ownership of any content, code, or data you submit through the Service ("Customer Data"), and you grant us a limited license to process it solely to provide the Service to you.
10. Service Availability
We aim to keep the Service available and performant but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or factors outside our control, including outages or changes on a Connected Platform.
11. Suspension and Termination
- You may stop using the Service and close your account at any time.
- We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a security, legal, or platform-compliance risk (for example, if a Connected Platform revokes access due to your conduct).
- Upon termination, your license to use the Service ends immediately. Sections that by their nature should survive (e.g., IP, disclaimers, limitation of liability, indemnification, governing law) will survive termination.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE (INCLUDING ANY CONNECTED PLATFORM INTEGRATION) WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MASONBEE AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
14. Indemnification
You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses (including reasonable counsel fees) arising from your use of the Service, your violation of these Terms, your violation of any Connected Platform's terms, or your violation of any applicable law or third-party right.
15. Governing Law and Disputes
These Terms are governed by the laws of England & Wales, without regard to conflict-of-law principles. Any dispute arising out of these Terms will be resolved exclusively in the courts located in England & Wales and you consent to personal jurisdiction there.
16. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on this page with a new "Last updated" date, and, where required, by additional notice (e.g., email). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
17. Contact
Questions about these Terms can be sent to info@masonbee.dev, or by mail to MasonBee, 1st Floor, County House, 100 New London Rd, Chelmsford, Essex, CM2 0RG.
